Meet and greet visitors in a warm and friendly manner.
Manage daily appointment using CRM/PRS and re-scheduling as and when required.
Open and lock venue and ensure security procedures are followed.
Door Entry Management - Identify and validate all attendees.
Direct claimants to where they need to go/seat them outside the consultation room.
Day to day organisational and administrative duties including data entry, and maintenance of CRM/PRS systems, creating, completing and uploading documents to H&S System CASPER as a H&S site Champion.
Maintain business office supplies by keeping an up-to-date record of stationary surplus.
Ensuring the venue is always kept to a professional standard
Providing relevant information to claimants and supporting staff and claimants whilst in venue.
Maintaining a professional relationship with claimants and always ensuring customer satisfaction.
Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxis and parking is very important.
Contribute to the Strategic Management and Development of the business
Requirements
Experience as a receptionist and customer service (customer facing).
Have good planning and organisational skills
Must be IT literate, MS teams' word, outlook and CRM systems
Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
Ability to communicate clearly and concisely both verbally and written.
Customer service ethos and be of a friendly disposition.
Initiating contact with claimants, their companions and all visitors and responding to requests.
Able to attend all training and development courses.
Be attentive, polite and approachable at all times.
Have excellent time management skills and be punctuate.
Be willing and able to work without supervision.
Be a good listener, understanding and helpful and provide a professional service.
About HAAS
What's in it for you?
£26,227.50 annual salary
Office based role
25 days' holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
Join us and discover a career with purpose. #CareersWithPurpose
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Wh
Benefits
Health insuranceVision insuranceParental leave
Additional Information
Our venue Receptionist's play a very important part in the team and the day to day running of the business, being the first and last point of contact for all our visitors and staff. Your role will include a wide range of responsibilities from meeting and greeting claimant's and their companions who come into venue for their assessment, managing the security of the venue, exchanging verbal and written information and therefore you will put claimant's wellbeing at the heart of everything you do. Capita HAAS pride ourselves on the warmth and support we provide and promote a high standard of service at all times.
Please note, the hours of work for this role are on a shift pattern
Monday - Friday working 07:30-15:30 or 09:00-17:00.
It is anticipated that the Receptionist will spend 70% of time greeting people. Remaining time will be spent producing documentation, rebooking appointments, stationary orders, archiving, training, updating systems and venue facilities management including health and safety.
Job title:
Receptionist
Job Description:
Capita · Belfast