Account Manager for Casino Platform

About the role

Our client is a leading iGaming solutions provider offering a comprehensive range of products for online casinos and sportsbooks, including game aggregation, payment integration, licensing support and turnkey platform development. The company specializes in innovative technologies such as AI-powered analytics and crypto-friendly systems, serving clients across Europe, Asia and Latin America. Experience in iGaming industry Experience in Account Management, Customer Success, Client Support or Operations roles is considered an advantage Understanding of platform operations, casino/sportsbook workflows and client communication processes Experience working with Back Office systems / CRM / task tracking tools is a plus Experience coordinating with multiple internal teams and handling operational client requests Basic understanding of payments, providers and platform integrations is considered an advantage English level: B2 or higher Russian language is required Responsibilities Manage day-to-day communication with assigned platform clients Track and coordinate ongoing client requests, issues and follow-ups Work closely with Support, Product, Payments and Providers teams Monitor task statuses and ensure timely client updates Assist clients with platform-related operational questions Participate in regular syncs and operational meetings with clients Escalate critical issues when necessary Support client retention and long-term relationships Identify operational improvement and growth opportunities Maintain clear visibility of client-related operational activities after launch B2B Contract (40 hours per week) 4 weeks of paid vacation + sick days and family days Flexible morning start (7:30-10:00 AM) Professional development opportunities Opportunity to grow within a dynamic international software company

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