Salesforce Service Cloud & Case Management Specialist

Responsibilities

• Contribute across the full SDLC: discovery, fit-gap, design, build, test, and deploy
• Design and implement scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles
• Work within cross-functional teams (engineering, business analysis, architecture, and integration)
• Support fit-gap workshops and translate business requirements into technical solutions
• Build integrations with external platforms (e.g. billing, order management, payments, digital channels)
• Contribute to DevOps practices (CI/CD, Git) and support testing and release activities
• Core Skills & Experience
• We are particularly interested in candidates with experience in one or more of the following areas:
• Communications Cloud (Priority)
• Experience with Salesforce Communications Cloud
• Understanding of telco product models, CPQ, and order management
• Commerce Cloud
• Experience with Salesforce Commerce Cloud, including storefront development and integrations
• Core Salesforce & Integration
• Strong foundation in Sales Cloud and/or Service Cloud
• Integration experience using APIs (MuleSoft preferred)

Requirements

• Experience working in a consulting or systems integrator (SI) environment
• Strong delivery mindset across complex transformation programs
• Ability to work within onshore/offshore delivery models
• Strong communication and stakeholder engagement skills
• Why Join Us
• Be part of building a Salesforce practice in Australia
• Work on high-impact transformation programs, including telco
• Clear pathway to grow into Lead, Architect, or Practice roles
• Opportunity to collaborate with global delivery teams
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

We are building a next-generation Salesforce practice in Australia, focused on delivering large-scale transformation programs across industries including telecommunications, financial services, and public sector. We are looking for high-calibre Salesforce professionals with experience in industry clouds and digital platforms, particularly Communications Cloud and Commerce Cloud, to join us at an early stage of growth.

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