Sales Assistant - Max Mara Department London

Responsibilities

• Welcome and assist clients in line with Max Mara's brand philosophy, service standards and quality expectations
• Drive individual and team sales targets set by the Store Manager, contributing to the overall performance of the location
• Build, develop and nurture long-term client relationships through proactive clienteling activities (CRM tools, follow-ups, appointments, in-store events)
• Provide expert styling advice and product storytelling, communicating the heritage, materials and craftsmanship behind each piece
• Ensure visual merchandising standards are consistently maintained and that the floor is impeccably presented at all times
• Continuously develop product knowledge, fashion awareness and competitor insight
• Handle client queries, after-sales requests and complaints with professionalism and discretion
• Act as a true brand ambassador within the multi-brand department store environment, representing Max Mara's values and customer-centric culture
• Candidate Profile
• Minimum 1-3 years of retail experience ; previous experience in luxury fashion or within a London department store is a strong advantage
• Fluent English
• Genuine passion for fashion, style and the Max Mara universe
• Proven ability to build a personal client book and develop loyal relationships
• Goal-oriented, proactive and motivated by both personal and team KPIs
• Polished presentation, excellent interpersonal skills and a true service mindset
• Flexibility to work weekends, peak trading periods and key retail events
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• ABOUT MAX MARA FASHION GROUP
• Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
• The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
• Passion, commitment and tradition have created a unique fashion style:
• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono-brand stores
• 10,000+ multi-brand stores
• 27 languages spoken
• 5,500+ collaborators in the world
• Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.
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• We are committed to equality of opportunity for all employees.
• We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.

Additional Information

SALES ADVISOR FULL TIME @ MAX MARA CONCESSION - LONDON DEPARTMENT STORE Max Mara is looking for a passionate Sales Advisor to join our team within one of London's most prestigious department stores. As a Sales Advisor, you will be the face of Max Mara on the shop floor - embodying the brand's heritage, craftsmanship and refined Italian elegance, while delivering an exceptional client experience to a discerning international clientele.

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