Manager - Personal Trainers

About the role

Lead and inspire a high-performing team at the Walton Family Whole Health & Fitness Center, managed by HealthFitness, in Bentonville, AR, where member experience and whole-person wellness are at the center of everything we do. As Personal Training Manager, you will energize and develop a large team of trainers, drive meaningful member engagement, and grow personal training revenue through high-quality, consistent service. This role is ideal for a driven, people-focused leader who is passionate about fitness, thrives on coaching others to succeed, and partners closely with facility leadership to create a positive, results-driven environment where both team members and members can reach their full potential. Schedule will be: T/W/TH 8am-5pm or 9am-6pm, Fri 1pm-10pm, Sat 7am-3pm. Leads and oversees the personal training team to ensure high-quality service delivery, drives member engagement, and achieve revenue targets. This role requires a dynamic, motivated individual passionate about fitness and capable of managing, developing, and inspiring a team of personal trainers to provide exceptional client experiences. Collaborates with facility leadership to align personal training services with overall member engagement and retention goals. KEY ACCOUNTABILITIES Recruit, hire, onboard, and train personal trainers and provide ongoing coaching, mentorship, and performance evaluations to develop a high-performing team. Design and implement personal training programs and packages that align with HF standards, client & member expectations. Research and introduce new fitness trends, tools, and techniques to keep programs fresh, profitable and engaging. Engage with clients to ensure satisfaction, address feedback, and cultivate a positive and welcoming environment while monitoring client retention and actively implement strategies to foster long-term relationships and profitable growth within the Personal Training program. Develop and execute strategies to meet or exceed revenue targets for personal training services and monitor team performance against sales goals, assisting trainers in reaching individual sales objectives. Manage personal trainer schedules to meet client demand and ensure efficient use of facility resources. Adjust scheduling as necessary to support peak periods, events, or special programs. Personal Training Manager will also assist with facility operations as related to the fitness team as needed. Prepare and analyze monthly reports on performance metrics, client retention, and revenue, and ensure accurate record-keeping, including trainer certifications and continuing education. Ensure accurate timecard reporting and adherence according to HF protocols. Coordinate with facility operations to ensure personal training areas are clean, safe, and well-maintained, and ensure trainers comply with all health, safety, and industry certification requirements. Other duties as needed/assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates. Minimum Requirements Bachelor's degree in Exercise Science, Recreation, or a related field; or an equivalent combination of education and experience. A minimum of two years of relevant personal training/fitness industry experience working in a customer-facing position. A minimum of two years of prior supervisory experience. NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency. Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. ( Note: certification must have an in-person component and not 100% online/OSHA compliant). Ability to lead, manage and operate teen/camps and aquatics program. Strong interpersonal and customer service skills including the ability to motivate others. Ability to effectively organize and prioritize work demands. Computer proficiency in MS Office including at minimum Word, Excel and Outlook. Must be available to work the following schedule - T/W/TH 8am-5pm or 9am-6pm, Fri 1pm-10pm, S