Supporting customer through different channels (inbound calls and messages)
Analysing and solving customer's queries
Sharing information on administrative and technical requests (products, invoices, etc.)
Making changes to the system
Forwarding faults or calls to other departments
Offer relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.
Skills you need to succeed:
German and Italian at min. C1 level
Customer oriented attitude
Excellent organizational and communication skills
Good knowledge of MS Office
Willingness to work in shifts (8:00-24:00, Monday-Sunday), 5 days a week, 40 hours per week
Benefits
Financial stability from day one - competitive salary and employment contract + performance bonus up to 5000 pln per month)Flexibility that works for you - enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).Take care of your health - with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you're supported when it truly counts.Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it's staying active, exploring new passions, or simply treating yourself.Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead-supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.Practical everyday support from Team Leader and Project SupporterBring a friend, get rewarded - our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 plnWork-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)An extra day off for voluntary activities close to your heartThinking of relocating? - we'll support you with a changeInternational experience every day - collaborate in a diverse, multinational environment influenced by British and Swiss cultureInclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learnA bout CapitaCapita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations - Kraków, Opole and Łódź.In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that:The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in Kraków, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita.com.Your personal data will be processed forHealth insurancePerformance bonus
Additional Information
As Customer Service Agent with German and Italian (m/f/d) at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.
Job title:
Customer Service Agent with German and Italian (m/f/d)
Job Description:
Capita · Kraków