5+ years people leadership and managing teams in large complex taxonomies
Experience leading UX teams on long timelines accomplishing complex deliverables aligned with business goals
9+ years designing workflows that use AI to improve efficiency, reduce manual effort and accelerate execution
9+ years identifying opportunities where AI simplifies tasks, reduces ambiguity and improves productivity for users and teams
Proven experience designing digital products, workflows, and mobile-first experiences for sales, field, or customer-facing teams
Strong hands-on experience creating user flows, wireframes, prototypes, interaction patterns, and high-fidelity visual designs
Demonstrated ability to lead end-to-end design execution from concept through delivery in close partnership with Product Management and Engineering
Experience using research, analytics, experimentation, user feedback, and customer insights to inform design decisions
Strong understanding of usability, accessibility, and customer-centered design principles
Experience contributing to and scaling design systems, reusable components, and documentation standards
Proven ability to communicate design rationale, tradeoffs, and recommendations to cross-functional stakeholders and senior leaders
Experience working in agile environments, including sprint planning, product discovery, prioritization, and delivery reviews
Demonstrated success improving collaboration, design-to-development handoffs, and workflow efficiency across Design, Product, and Engineering teams
Expertise with AI-enabled workflows and tools that support faster planning, prototyping, iteration, and delivery
Familiarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery
Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework
Experience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction ways
Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently
Knowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversight
Familiarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-making
Experience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over time
Strong understanding of scalable design patterns, reusable components, and documentation practices that help teams move faster
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Additional Information
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking to shape the future of digital experiences for business customers? As Principal UX Designer at Spectrum, you'll drive intuitive and conversion-focused solutions for phone, internet and video products, making it easier for businesses to find what they need. Join a team dedicated to advancing usability and customer-centered design, where your expertise will accelerate product innovation and elevate user satisfaction.
How You'll Make an Impact
Lead the execution of UX/UI design for digital tools and workflows supporting business customers evaluating and purchasing Spectrum offerings
Collaborate with Product Managers and Engineering to translate business needs, goals and pain points into effective digital solutions
Support and advance AI-enabled workflows to accelerate software development, streamline prototyping and clarify requirements
Align product requirements, design output and engineering implementation for seamless delivery
Drive high-quality design across customer journeys including solution discovery, product comparison, package configuration and purchase completion
Enforce design systems, reusable patterns and documentation standards to improve consistency and speed to market
Use research, analytics, experimentation and feedback to refine and inform design decisions
Participate in sprint planning, product discovery, prioritization and delivery reviews to integrate design throughout the development lifecycle
Advocate for usability, accessibility, consistency and customer-centered design in every project
Communicate design rationale and recommendations to stakeholders and senior leaders
Working Conditions
Office environment
Occasional travel as needed
Eligible for Spectrum's Hybrid Work Policy with up to one day of remote work each week
What You'll Bring to Spectrum
Required Qualifications
Education
Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction or related field
Advanced degree in a design-related discipline or equivalent practical UX/UI design experience
Spectrum · New York, NY