At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done.
Responsibilities
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further
Experience You'll Bring
Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
Knowledge of mobile computing platforms (Android, iOS)
Minimum 1-2 years of relevant experience, exceptions for qualified candidates
Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in fluent German and English.
About SOTI
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.
What are you waiting for? Apply today: https://www.soti.net/careers
#LI-SN1
If you want to bring your ideas to life, apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Requirements
We're looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward!
What's in it for you?
The People - Our people are our most important resource. From our humble origins in our founder's basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
Benefits
Vision insuranceFlexible schedule
Additional Information
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Technical Support Specialist, level 1 - (Bilingual - German Speaking)
Locations: Bucharest, Romania (Hybrid)
Type of role: Consultant
Language: German and English
To start: ASAP
Soti · Romania