AML/ KYC Quality Assurance Lead, Digital Asset Banking

External

Westernalliancebank · Phoenix, AZ

Full-timeOn-site2d ago

ComplianceDocumentationRisk Management

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About the role

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals wit

Responsibilities

The AML/KYC Quality Assurance Lead is a first line of defense (1LOD) control role responsible for establishing, executing, and enhancing the quality assurance (QA) and control testing framework across onboarding, due diligence, and ongoing monitoring activities within Digital Asset Banking (DAG).

Customer Due Diligence (CDD)

Enhanced Due Diligence (EDD)

Ongoing monitoring and periodic review processes

Execute risk-based QA testing of onboarding and KYC files to assess completeness, accuracy, and adherence to policy and regulatory requirements

Develop and maintain QA methodologies, testing scripts, and scoring frameworks

Identify control gaps, documentation deficiencies, and process inconsistencies through QA reviews

Perform root cause analysis and partner with stakeholders to develop corrective action plans

Track remediation activities and ensure timely resolution of issues, including audit and regulatory findings

Support prevention of repeat findings through control enhancement and process standardization

Develop and deliver QA reporting and metrics, including: QA results and pass rates

Error trends and systemic issues

Process quality indicators

Maintain complete and auditable documentation of QA activities

Support internal audit reviews, regulatory examinations, and FCC oversight activities

Ensure onboarding and monitoring activities align with: Bank policies and KYC standards

BSA/AML, OFAC, and sanctions requirements

Partner with FCC and business stakeholders to incorporate regulatory updates into QA frameworks

Support development and maintenance of procedures, job aids, and control documentation

Act as the primary QA liaison between DAG (1LOD) and FCC (2LOD)

Partner with Operations, Product, and Technology teams to improve data quality, workflow efficiency, and control execution

Provide feedback to onboarding and relationship teams to enhance documentation quality and process consistency

Identify opportunities to enhance onboarding quality, reduce rework, and improve operational efficiency

Support training initiatives based on QA findings and control themes

Promote a culture of strong risk management and control discipline

AML/ KYC Quality Assurance Lead, Digital Asset Banking

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