Become a Listings Specialist - Master core Yext concepts and continuously learn to stay current in both depth and breadth for a product that rapidly evolves both internally and externally
Act as a First Responder in Publisher Support - Investigate, escalate, and resolve a diverse range of client issues across the Yext Publisher Network.
Be a Client Advocate - Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening, and a clear understanding of the needs of our clients
Become an expert in the Yext software and the Yext Publisher Network
Be a client-facing representative of Yext
Troubleshoot reported product and publisher issues to diagnose and provide accurate and complete information to our customers
Liaise with Publishers to drive resolution and communicate work status to clients
Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
Follow complex processes and understand nuances to troubleshoot product and publisher issues
Refer to and help build out internal process documentation
Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
Manage and prioritize multiple inbound requests and drive to completion
Adhere to ticket management strategies and ensure adherence to the SLA
Maintain a focus on excellence by meeting or exceeding quarterly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity (set KPIs)
What You Have
BA/BS degree or a similar college-level education
Experience of 1-2 years in a customer-facing role.
Proficiency in Spreadsheet Software, viz, Excel and Google Sheets, with experience writing SQL queries
Comfortable working in a fast-paced environment with multiple priorities and responsibilities
Ability to work quickly and independently, with excellent time management and organizational skills required
Detail-oriented mindset with the patience to work through complex issues
Outstanding interpersonal skills, along with a strong ability to communicate issues across departments and with external contacts while using relevant verbiage
Eagerness and flexibility to learn and contribute to the team
Preferred : Familiarity with APIs
Preferred: Basic experience writing scripts to iterate tasks or manipulate data, a plus
Preferred: Proficiency in languages such as Spanish, French, and/or German is a plus
Benefits
We believe that people do their best when they feel their best - and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:Performance-Based Compensation : We offer an attractive bonus structure and stock options for eligible positions.Comprehensive Leave Package : Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.Health & Wellness Offerings : We provide medical insurance with 7L coverage , including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two de
Additional Information
Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work.
As an Associate Publisher Operations Analyst , you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers. We're looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you'll work directly with clients and publishers, and collaborate with a variety of teams across the company, putting your ability to appropriately present information for various audiences to the test.
Yext · Hyderabad, India