Director, Digital Support

About the role

We're hiring a Director of Digital Support to own how Cursor customers get help without waiting on a human when digital is the right answer. You'll lead our AI digital support strategy and run our help center and forum end to end - from content and community to AI agents, search, and the systems that make self-serve actually work for developers. This role reports directly to the Head of User Operations. This is a high-ownership leadership role at the intersection of product, content, and operations. You'll define the digital support experience for millions of users, partner closely with our human support organization on handoffs and quality, and work with Product, Engineering, and Docs to turn customer pain into better product and better answers. If you want to build an AI-native digital support function at one of the fastest-moving developer tools companies in the world, this role is for you.

Responsibilities