Customer Service Agent

About the role

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the function Our Marketing team are creators, helping to build and nurture some of the world's most loved brands. We craft meaningful connections with consumers and bring our brands to life through creativity, insight and innovation. Everything we do is grounded in a deep understanding of consumer behavior, trends and experiences. You'll be part of the Reservations Team within Irish Brand Homes, supporting customer engagement across the Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery and Smithwick's Experience Kilkenny. The team manages customer interactions from booking through to post-visit engagement, ensuring a seamless and high-quality experience. As a Customer Service Agent, you will act as an ambassador for Irish Brand Homes, delivering exceptional customer service across all channels. You will support customers from initial enquiry through to post-visit engagement, ensuring a seamless, digital-first experience while supporting ticketing operations and internal coordination.