Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.
As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.
Responsibilities
Performance & Accountability
Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
Student Engagement & Advocacy
Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion
Retention & Certification Support
Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
Support accommodation requests, resource referrals, and appropriate escalation as needed
Data, Documentation & Compliance
Accurately document all student interactions and outcomes
Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
Events, Programming & Collaboration
Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed
Other Duties
Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes
Requirements
Education
High School Diploma or GED required
Associate or bachelor's degree preferred
1-2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred
Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
Comfortable working in a metrics-driven environment with shared accountability
Proficient with Microsoft Office and willing to learn new systems
A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed
Benefits
We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:401(k) with company matchComprehensive health, dental, and vision insuranceLife insurance optionsPaid parental leavePaid time off (PTO) to promote work-life balanceTuition reimbursement for continued educationEmployee Assistance Program (EAP) for personal and professional supportWe are committed to fostering a workplace that values integrity, growth, and studenHealth insuranceDental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Training Tomorrow's Technicians to Become Skilled, Employable and Essential.
About Us - Big Changes, Better Benefits - Join us today!
The Aviation Institute of Maintenance (AIM) , established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.
At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.
Location : 3711 South Ashland Ave Chicago IL 60609
Schedule : Monday and Wednesday: 10:00am - 7:00pm, Tuesday, Thursday, and Friday : 8:00am - 5:00pm
Compensation : Up to $30/hr
Are you passionate about helping students persist so they can achieve milestones and reach their goals?
Are you seeking an opportunity to have a meaningful impact every day?
If so, we would love to hear from you!
Aviationinstituteofmaintenance · Chicago, IL