Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards
About PPL
Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York's CDPAP program, PPL helps ensure individuals can live independently with the support they need.
Learn more: https://pplfirst.com/cdpap
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work optionsPerformance bonusParental leave
Additional Information
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Representative
Looking for a stable, meaningful job where your work truly helps others? At Public Partnerships LLC (PPL), you'll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You'll be the friendly, knowledgeable voice people rely on, and we'll support you with strong benefits, growth opportunities, and a clear path forward!
Location: Onsite - Latham, NY, 12110
$20-$22/hr + up to 10% performance bonus
$500 retention bonus at 6 months based on performance
Hybrid opportunity after 6 months (2-3 days/week) based on performance
Medical, dental & vision starting Day 1
401(k) retirement plan
Generous paid time off
Employee Assistance Program
🌎 Language Skills Desired: We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. This position offers a $1.50/hour bilingual premium.
💥 Schedule Snapshot
Training (First 4 Weeks - two weeks formal training + two weeks shadowing)
Monday-Friday, 8:00 AM-5:00 PM (onsite)
Full attendance required
After Training (First 6 Months)
Tuesday-Saturday, 8:00 AM-5:00 PM
After 6 Months (Based on Performance)
Eligible for shift bid scheduling
Eligible for hybrid work (2-3 remote days/week)
Availability Window:
Monday-Saturday, 8:00 AM-8:00 PM
(You will not work all of these hours-this is the shift window.)
Publicpartnerships · Us, NY