Senior Engineer - IT Support

External

8x8inc · Singapore-8x8 Asia

Full-timeOn-site2d ago

AndroidCloudflareComplianceDocumentationiOSLeadership

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

At 8x8, we're not just building great communications technology - we're reimagining how work gets done, and AI is at the center of that. If you're the kind of IT professional who sees AI tools not as a novelty but as a genuine force multiplier - and you naturally reach for automation, smart tooling, and emerging technology to solve problems - this role was written for you. We're looking for an experienced IT Support Engineer based in Singapore to join our Internal IT Operations team. You'll support and enhance 8x8's enterprise infrastructure and services across a dynamic, multi-domain environment - bringing technical depth, a bias for continuous improvement, and genuine enthusiasm for leveraging AI to raise the bar on what IT can deliver. This isn't a role where you wait for tickets to arrive. You'll think independently, take initiative, and use every tool at your disposal - including the latest AI tools - to drive productivity, reduce toil, and deliver outcomes that matter.

Responsibilities

You will support and enhance 8x8's enterprise infrastructure, systems, and services across multiple technical domains, including:

AI-Augmented IT Operations

Actively use AI tools (including 8x8's approved platforms: Airia, Google Gemini, Claude) to accelerate your own work - from drafting documentation to triaging incidents and analyzing patterns

Identify and implement AI-driven workflow automation opportunities across IT operations processes

Contribute ideas and build lightweight automations using tools like n8n, BetterCloud, and AI-native integrations to reduce manual toil

Advocate for AI-assisted approaches within the team, sharing what works and helping colleagues build their own AI fluency

End-User Technology & Endpoint Security

Support PCs and Macs, managing laptop builds and lifecycle processes

Own, administer, and continuously improve our endpoint security platform stack - including MDM (mobile device management), BYOD/Work Application Isolation, DLP (data loss prevention), Data Containment, and Zero Trust access controls - serving as the team's primary SME across these domains

Support user onboarding/offboarding and productivity tooling, leveraging automation where possible

Staff our end-user IT Support walk-up desk - real-time triage, assistance, and issue remediation

Endpoint Security & Access Platform Ownership

Act as the primary platform owner for MDM - evaluating, deploying, and administering mobile device management tooling for both corporate-owned and BYOD endpoints across Windows, macOS, iOS, and Android

Own and operate BYOD and Work Application Isolation platforms (e.g. Venn Blue Border, Ivanti/MobileIron), defining policy, onboarding workflows, and data containment boundaries to enable secure access from unmanaged personal devices

Define and enforce DLP (Data Loss Prevention) policies across endpoint, cloud, and application layers - working closely with Security and Compliance to prevent unauthorized data exfiltration and meet regulatory requirements

Administer and mature our Zero Trust access framework - including identity-aware policies, device compliance enforcement, and integrations across SSO, ZTNA, and conditional access platforms (e.g. Okta, Zscaler, Cloudflare Access, Microsoft Entra ID)

Own the Data Containment strategy for endpoints - defining what data can reside where, establishing controls to prevent corporate data leakage onto personal storage or unmanaged applications, and validating those controls through regular review

Evaluate emerging endpoint security and access technologies, build business cases where warranted, and lead platform migrations or consolidations in partnership with the broader IT and Security teams

Infrastructure, Systems, & Networking

Assist Team SMEs in maintaining, supporting, and troubleshooting:

network infrastructure: switches, routers, wireless access points, firewalls, circuits, and structured cabling

Global corporate systems and applications

8x8 Enterprise IT Services

Audio Visual

Support and troubleshoot AV systems within meeting rooms and collaborative spaces

Provide on-site technical support for events hosted in the Singapore office

Service Excellence & Governance

Deliver secure, scalable, and efficient IT solutions

Standardize and optimize processes to improve operational efficiency, using automation and AI where appropriate

Contribute to policies and governance to maintain a strong cybersecurity posture

Conduct and present root cause analysis (RCA) for incidents

Lead complex infrastructure projects with appropriate planning and governance

Manage the lifecycle of Problem records through to permanent resolution

Identify stability and performance trends requiring architectural improvements

Continuous Improvement & Leadership

Maintain an

Senior Engineer - IT Support

About the role

Responsibilities

Benefits

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?