Proven Leadership: 3+ years of experience directly managing a hybrid team, customer service team, or retention team in a fast-paced, high-transaction environment. (Optional)
Customer-Facing Experience: 3+ years in sales, account management, customer retention, or customer service.
Track Record of Success: A clear, demonstrated history of meeting and exceeding set KPIs and targets.
Core Skills:
Strong business acumen (B2B, SaaS, or SMB experience is a plus).
Excellent communication, interpersonal, and conflict-resolution skills.
Results-oriented leader with strong time management and prioritization abilities.
Ability to learn quickly, adapt, and collaborate in a team environment.
Education: BS/BA degree or equivalent relevant experience.
Benefits
We offer all the work/life benefits you could ever want.Flexible work arrangement (Hybrid Setup)Comprehensive HMO package (medical and dental)Personal Time Off LeavesQuarterly Performance BonusEmployee Assistance and Wellness ProgramsAbout RingCentral/Acquire BPORingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basDental insuranceRemote work optionsFlexible schedulePerformance bonus
Additional Information
Customer Success Team Manager (Retention)
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not every day that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions.
This is where you and your skills come in. We're currently looking for a Customer Success Specialist Team Manager:
Lead & Coach: Motivate, mentor, and develop your team of Customer Success Specialists to exceed their goals and expectations.
Drive Retention: Oversee all account management and retention activities in a high-volume, high-transaction environment.
Improve the Process: Identify and drive process improvements, train staff, and find new, creative ways to retain our customers.
Be the Customer Advocate: Build strong customer relationships, handle escalations, and provide feedback to other departments as the voice of the customer.
Manage Performance: Set the example for your team, delegate effectively, and solve problems to drive results.
Ringcentral · Manila, Philippines