Serve primarily as the People Business Partner for customer-facing functions including Sales, Service, and/or Claims - advising leaders on org health, talent, performance, and workforce planning
Translate business challenges into people recommendations; anticipate people risks before they become operational problems and bring a clear point of view to leadership
Coach frontline and mid-level managers on performance management, difficult conversations, and team development with consistency and practical guidance
Partner with L&D to strengthen manager and leadership effectiveness; connect managers to the right resources and close capability gaps within your client groups
Drive culture and engagement within your client groups by identifying issues early, facilitating solutions, and tracking measurable progress
Execute ER case management across Hippo from intake through resolution, with disciplined documentation and risk-aware judgment
Advise managers on policy interpretation, conduct matters, and performance actions; ensure consistent and legally compliant application across client groups
Partner with People Operations, Talent Acquisition, People Programs, and Total Rewards (compensation & benefits) to deliver integrated people programs; interpret workforce data to surface trends and actionable recommendations
Contribute to cross-functional People initiatives and support the Director, People Business Partnerships on enterprise priorities as needed
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree a plus
5+ years of progressive HR Business Partner experience with demonstrated depth in employee relations and performance management
Experience supporting Sales, Service, or Claims organizations - you understand the pace and accountability culture of customer-facing, operationally intensive functions
Strong analytical capability; able to interpret workforce data, identify trends, and translate findings into clear recommendations
Demonstrated ability to manage ER matters independently and in a consistent, risk-aware, and legally sound manner from intake through resolution
Exceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levels
Excellent written and verbal communication skills; able to advise with clarity and hold a position under pressure
Experience in insurance, financial services, banking, or a similarly regulated industry strongly preferred; familiarity with technology-enabled or operationally complex environments a plus
Property & Casualty insurance experience
HR certifications a plus: SHRM-CP, SHRM-SCP, PHR, SPHR, or GPHR
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible schedule
Additional Information
Title: People Business Partner (HRBP)
Location: Austin, TX / Dallas, TX (hybrid)
Reports To: Principal, Sr. People Strategy Partner
About Hippo:
Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.
Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.
About You:
You are a credible, independent People Business Partner who thrives in complex, customer-facing environments. You bring hands-on experience supporting Sales, Service, or Claims organizations - and you understand the pace, accountability culture, and people dynamics that come with them. You manage the full HRBP cycle without day-to-day oversight: diagnosing org health issues, navigating employee relations (ER) with sound judgment, and translating business problems into people solutions that land.
You're as comfortable coaching a frontline manager through a difficult performance conversation as you are synthesizing engagement data to brief a senior leader. You hold a high bar for consistency and confidentiality, and you build trust quickly - with the people in the room and the ones who aren't. You bring a working knowledge of insurance, financial services, or a similarly regulated industry, and you're not looking to be handed a playbook.
Hippo70 · Austin, TX