Order to Cash Manager

About the role

The UK Controllership team, led by the Financial Controller, will oversee all controllership matters and serve as industry and finance experts. They will collaborate closely with internal and external stakeholders, including the Controlling Operations team in Bangalore, which supports the UK market by handling transactional processes. While the offshore team doesn't report directly to the UK Controllership, it operates under the team's guidance to ensure accurate and timely reporting. The OTC Manager plays a key role in supporting the Financial Controller to meet cash targets and drive improvements in the OTC process. This position requires strong technical and interpersonal skills to manage stakeholder relationships and ensure timely invoicing and collections. Reporting to the UK Financial Controller and based in London, the OTC Manager will lead two OTC Coordinators and be responsible for their performance and development. The role also involves collaboration with the offshore team in India and local teams such as Sales and Strategy. What will you be doing? Core OTC Activities : Manage the delivery of high-quality, controlled Accounts Receivable services for the local market business. Coordinate Month End close activities related to the OTC process, including (but not limited to) revenue accrual and deferred revenue, with the support and collaboration of the Controlling Ops team (based in Bangalore). Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting, campaign flight changes, or customer revisions are processed timely and accurate manner. Supports the monthly close and account reconciliation process. Lead cash collection activities, such as following up on past-due accounts and referring accounts to collection agencies, to ensure continuous improvement in DSO figures. Analyse and resolve media billing discrepancies; select an appropriate course of action that typically involves resolution resulting in client payment. Act as the key contact point for the local market business for all O2C-related matters, engaging with the Bangalore team / other relevant stakeholders to ensure timely resolution of issues. Serve as the main POC to resolve escalated inquiries, including working cross-functionally with internal partners. Providing monthly billing & AR metrics reporting as set by Global/Regional Corporate teams. Management : Lead the local OTC team to ensure timely and accurate invoicing of all billing, including print, digital, ancillary and programmatic media. Manage direct staff based in the local market (i.e. OTC Coordinators based in London). Oversight of the remote billing team's day-to-day operations and workflow, and local market-based collections activities. Process Improvement : Active participation in the identification and delivery of process improvement projects for the global and local market AR, creating value-added operational efficiency and improved controls. Surface potential growth, continuous improvements and standardisation across billing and AR teams. Manage & train the Billing team with regression testing - system integration of new products and services, tools, and technologies into existing operations. Establish credit policies: Evaluate and authorise credit limits/actions, e.g. prepayment. Establish credit policies: Review and monitor customer payment histories and credit limits. About You: A deep understanding of the end-to-end Order-to-Cash process, including order processing, invoicing, billing, collections, and cash application. Strong experience at a managerial level within an Accounts Receivable role covering invoicing. Strong verbal and written communication skills to interact with customers, internal stakeholders