Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
Establish governance to ensure alignment, accountability, and measurable outcomes
Program & Category Integration
Provide strategic leadership to:
Director, Tire Programs
Director, Parts, Oil & Labor Programs
Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
Drive simplification and standardization across program offerings
Franchise Performance Enablement
Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
Establish a consistent model for franchise engagement, performance management, and capability development
Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
Drive alignment in operational standards, customer experience, and program adoption
Field Support & Execution Capability
Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
Build capability in operational excellence, problem-solving, and performance management
Establish consistent performance management, coaching, and accountability frameworks across the field
Operational Performance & Continuous Improvement
Own enterprise visibility into program adoption, operational consistency, and performance drivers
Drive continuous improvement through standardization, root cause analysis, and scalable solutions
Ensure alignment between program intent and field execution outcomes
Partner with Operations leadership to identify and close performance gaps
Cross-Functional Leadership
Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture
Align vendor strategies, financial performance, and operational capabilities
Lead enterprise change initiatives, ensuring adoption and sustained impact
Influence senior stakeholders and align across competing priorities
Leadership & Organizational Capability
Lead and develop a multi-layered leadership organization across:
Program Directors
Franchise leadership
Field Support teams
Build capability in program strategy, vendor management, and field execution
Establish a culture of accountability, continuous improvement, and performance discipline
Ensure strong succession planning and leadership pipeline
Scope & Impact
Enterprise accountability for Truck Service enablement, program integration, and field execution capability
Significant influence on margin performance, cost structure, service consistency, and program adoption
Acts as the critical link between enterprise strategy and field results
What We'd Like to See
Bachelor's degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus
Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments
Proven success leading enterprise functions, large cross-functional organizations, or field enablement models
Strong commercial and financial acumen, with experience influencing margin performance and cost optimization
Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations
Experience integrating program strategy, vendor management, and field execution
Strong analytical and problem-solving capabilities with a data-driven approach
Excellent communication and executive presence, with ability to influence senior stakeholders
Ability to travel as required to support business priorities
Key Relationships
Truck Service Operations Leadership
Finance, Procurement, and Supply Chain
People & Culture and Learning & Development
Franchise Leadership
Field Support Teams
Why Join Us?
We're committed to supporting leaders who wa
Additional Information
Entity:
Customers & Products
Job Family Group:
Retail Group
Job Description:
The Vice President, Truck Service Support, Enablement & Field Support is accountable for enabling consistent, high-quality execution of Truck Service strategies across company and franchise locations.
This role leads the integration of program strategy, vendor/category management, franchise performance, and field support capabilities , ensuring alignment between enterprise priorities and field-level execution.
The VP drives transformation in how Truck Service delivers results-building scalable programs, strengthening field capability, and ensuring operational consistency across the network.
Bp · Us: Ohio - Westlake Retail Support Center