Operations Technical Support Specialist-4

Benefits

Additional Information

Location Address: 123 Main Street, Atlanta, Georgia 30346 Work Shift: Salary Exempt (United States of America) The Operations Technical Support Specialist is a highly mobile, urgent-response technical leader responsible for stabilizing, restoring, and strengthening maintenance and production operations across all U.S. and Canada manufacturing plants. This role functions as part of an Operations Emergency Response Team, dispatched on short notice to address critical production interruptions, major equipment failures, start-up challenges, safety risks, or chronic performance issues. This role is expected to move quickly, assume on-site leadership, and drive resolution under pressure. The role exists to eliminate losses, restore throughput, and build lasting technical capability across maintenance and production teams, with particular emphasis on blow molding bottle processing environments. This is not a regional advisory role or desk-based position, it is a hands-on, field-driven, execution-focused leadership role requiring urgency, decisiveness, and strong technical capability. Emergency & Rapid Response (Primary Focus) - Serve as a first responder for critical operational events, including: o Unplanned extended downtime o Major blow molding or downstream equipment failures o Major line startup or restart failures o Chronic defect, scrap, or throughput crises - Deploy to any U.S. or Canada plant on a moment's notice to assess conditions, stabilize operations, and execute immediate corrective action. - Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders. - Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained. Operations Technical Execution (Maintenance & Production) - Provide hands-on technical leadership across maintenance and production systems, including: o Blow molding machines (Uniloy, Bekum, Rocheleau, and similar platforms) o Bottle processing and packaging equipment o Upstream and downstream assets (blenders, grinders, leak testers, vision systems, trimmers, baggers, conveyors, cooling beds) o Plant utilities and support systems (chillers, compressed air, vacuum systems) - Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor. - Support execution-not just design-of corrective actions alongside plant teams. - Major PM/Overhaul work - Operate Blow Mold production line in emergency situations Capability Building & Training - Build sustainable technical capability across operators and maintenance technicians, with a specific focus on: o Bottle processing fundamentals o Equipment troubleshooting processes o Standardized maintenance and operating practices - Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. - Support and continuously improve operator and maintenance technical training programs. Continuous Improvement & Loss Elimination - Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. - Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence. - Support site teams in sustaining improvements after departure. Safety & Compliance - Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. - Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements. Vendor & Resource Coordination - Partner with equipment vendors and technical service providers during escalations to accelerate resolution. - Support plants with vendor troubleshooting, parts strategy, and post-event learning. Documentation & Reporting - Document root causes, corrective actions, and lessons learned from each deployment. - Provide concise executive-level summaries following major interventions. Reasonable mandatory overtime may be required due to business needs. Required: - Supports all manufacturing plants across the United States and Canada. - Travel up to 100%, often with little advance notice. - Must be able to work extended hours during critical recovery periods. - 6-10 years' experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations. - 5-10 years of hands-on experience in maintenance and/or production technical roles. - Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment. - Proven ability to lead under pressure during unplanned operational events. - Strong decision-making skills with the ability to assess incomplete information in fast-moving environments. - Willingness and capability to be hands-on on the plant floor. - Ability to lift up to 50 lbs. and work in manufacturing environments. Preferred: - Bachelor's degree or equivalent experience.