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Fit4Less Hub Help Coordinator - remote Ontario

External
goodlifefitness logoGoodlifefitness · London, On, Canada
$42K–$53K/yrFull-timeOn-siteToday
AccessibilityAccounts Receivable
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Benefits

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.This job posting is for an existing vacancy.Diversity and InclusionHelp Protect Yourself Against Recruitment FraudMany companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.Protect yourself:Please verify that the person you are communicating with has a @fit4less.ca email address.Vision insurance

Additional Information

FIT4LESS HUBHELP COORDINATOR Who is a HubHelp Coordinator? The role of the HubHelp Coordinator is to support Fit4Less members and its Operations teams with this vision. Working with Fit4Less Gives You: Opportunities for advancement Free Fitness membership Fun and energetic atmosphere to come to every day! Job Summary: As a product and service expert, you will provide solutions to inquiries, concerns, complaints and issues by email and online chat. You will troubleshoot and resolve requests in an efficient and friendly manner and will escalate appropriately when necessary. As a member of the HubHelp team, you will strive to provide the highest level of service possible. Your goal is to provide a complete, cohesive experience that aligns with the organization's values. Act as a subject matter expert to support both members and internal teams with Fit4Less products and services Resolve issues to the satisfaction of members and Associates Work well under pressure and maintain composure while handling difficult situations Effectively communicate in a friendly and professional manner Process member account changes with a high level of accuracy and care Attend and actively participate in team meetings Escalate and flag issues as required to be reviewed by your direct report Our Ideal Fit4Less Candidate: Previous success in a customer service, collections or accounts receivable role Knowledge of Fit4Less or GoodLife administration, policies and systems Fitness Industry experience Problem-solving Attentive to detail and accuracy Clear and effective communicator Resourceful Strong time management Willingness to learn Adaptability Customer service focused Ability to use discretion Ability to build and maintain professional working relationships across the organization Previous experience with ticketing systems

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