Senior Account Manager

About the role

As a Senior Account Manager , you'll manage key day-to-day client relationships with a greater degree of independence, building trust and rapport with mid-level client stakeholders. You will embody a best-in-class marketing service experience, overseeing the delivery of multiple projects while proactively managing risks to ensure all Monks work is delivered successfully. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Oversee the delivery of multiple projects, ensuring adherence to standards, timelines, and expectations.
• Resolve complex client concerns efficiently and manage escalations professionally and effectively.
• Own the financial details of your projects.
• Identify upsell and cross-sell opportunities actively and support their conversion.
• Contribute significantly to client retention strategies, emphasizing the commercial function of the team.
• Lead collaboration with internal teams on specific projects to ensure alignment of client needs with capabilities.
• Translate client priorities into briefs and scopes of work, leveraging a solid knowledge of Monks products and services.
• Prepare comprehensive performance reports and provide strategic insights to clients.
• Lead onboarding processes for new clients and provide in-depth guidance on maximizing service value.
• Conduct market and client insight gathering to identify opportunities and inform strategy.
• About You
• The essentials:
• Optimistic by nature: You see problems as challenges and you are resilient and resourceful.
• Proficient Account & Project Oversight: Proven ability to manage multiple projects, ensuring adherence to standards, timelines, and expectations, and proactively managing risks to project delivery.
• Client Issue Resolution: Ability to resolve complex client concerns efficiently and manage escalations professionally.
• Collaborative & Strategic Contribution: Strong collaboration skills with internal teams (operations, makers, and product teams) to align client needs with internal capabilities, contributing significantly to client retention strategies.
• Communication: Ability to communicate effectively and persuasively, managing client expectations and delivering strategic insights.
• Growth Mindset: Deep understanding of client ambitions and needs to achieve growth.
• Not a must, but a plus:
• Experience conducting market research to inform client strategy.
• #LI-FP1
• About Monks
• We are

Benefits

Additional Information

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

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