IT Manager, On Site - Toronto

About the role

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. The Role and What You'll Do: We are seeking a highly experienced and qualified Technology Manager for the Central Region, with extensive experience managing technology for large-scale events. The On-site Technology Management Team will be crucial in successfully executing the Official Hospitality Program for the 2026 FIFA World Cup. This role will manage, supervise, and coordinate all activities of the Onsite Technology Functional Area. This includes managing personnel to design, configure, and implement hardware and software systems, as well as deploying and collecting computer hardware and software operating systems. This position reports to the Director of Event Technology. Act as the primary onsite point of contact for all technology vendors contracted with On Location. Manage Venue Technology Managers across a cluster of venues. Work with the Venue Technology Managers in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at their assigned competition or non-competition venue(s). Contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by Technology are incorporated into the planning and execution of the technology needs of our Hospitality Venue Management teams and other FAs. Develop the overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure, to deliver a fantastic experience for our guests. Confirm vendor load-in/load-out activities align with event schedules and operational windows. Ensure vendor deliverables are executed per approved Statements of Work (SOWs). Manage vendor performance in real time and escalate issues as needed. Oversee and prioritize all technology-related requests and incidents during the event. Provide hands-on, in-person troubleshooting to minimize downtime. Coordinate rapid resolution of issues impacting ticketing, Wi-Fi, office hardware, or event operations. Maintain communication with venue leadership regarding technology status and risks. Ensure all event-critical technology equipment is deployed, powered, and operational. Monitor shared or high-use equipment throughout the event. Address immediate hardware failures or replacements as needed. Inventory, track, and maintain all onsite technology assets. Ensure equipment is properly returned, charged, stored, and secured between events. Coordinate storage planning with the Venue Manager to maximize space efficiency. Float between high-priority and high-impact areas (e.g., FOH/BOH, control rooms, fan experience zones). Support adjacent spaces such as fan villages, temporary structures, and nearby operational offices. Conduct system checks, testing, and rehearsals ahead of upcoming events. Identify and mitigate technology risks prior to event days. Support buildouts for temporary installations, fan activations, and special events. Support access control devices as needed throughout the village and venue. Schedule and coordinate vendor work, including load-ins, testing, and system upgrades. Review and validate vendor Statements of Work (SOWs). Lead weekly vendor coordination meetings and readiness check-ins. Track deliverables, timelines, and compliance with venue standards. Manage venue technology support requests during standard ope