ASG Presales Solutions Engineer - SecOps/SIEM

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Presales Solutions Engineer - SecOps/SIEM is a customer-facing security expert who takes a consultative approach to helping customers design and implement effective security operations solutions. This role requires a strong understanding of how SIEM and SecOps technologies support broader business and security goals. At SHI International, the engineer serves as a subject matter expert in SIEM platform engineering, including log source onboarding, detection and correlation rule development, content management, performance tuning, and integration with the broader security operations ecosystem such as SOAR, EDR/XDR, threat intelligence, and ticketing platforms. The role also includes contributing to the development and delivery of security services offerings based on customer needs. This is a remote position that may be required to reside in the Central or Northeast region of the US as required for business needs and as determined by SHI management. Role Description Collaborate with account teams to evaluate and understand customers' cybersecurity technologies and needs. Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CSO, CISO, Security Engineers, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve. Understand the company's services offerings in all solution practice areas by attending company training and expanding knowledge through self-study. Educate sales teams on cybersecurity solution selling and key technologies through 1x1, team, and company training. Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills Developing collateral to assist with cybersecurity sales engagements Developing use cases in the SHI lab to support sales engagements Behaviors and Competencies Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements Experience working in identity management and security solutions. Deep technical identity governance and security knowledge, including but not limited to Security Operations, SIEM, SOAR, TIP, Dark Web scanning, CLM/PKI, and BAS controls. Excellent presentation skills, including the ability to run demos on security operations products Outstanding written and verbal communication . Attention to detail, organization, and follow-up skills Initiative to research and resolve problems with a positive attitude Exceptional relationship-building acumen with a passion for technology Strong documentation skills to include system/network diagrams and presentations General unde