AI Field Engineer - Enterprise

About the role

At Fireworks, we're building the future of generative AI infrastructure. Our platform delivers the highest-quality models with the fastest and most scalable inference in the industry. We've been independently benchmarked as the leader in LLM inference speed and are driving cutting-edge innovation through projects like our own function calling and multimodal models. Fireworks is a Series C company valued at $4 billion and backed by top investors including Benchmark, Sequoia, Lightspeed, Index, and Evantic. We're an ambitious, collaborative team of builders, founded by veterans of Meta PyTorch and Google Vertex AI. In the last few months alone we launched Fireworks Training, partnered with Microsoft Azure Foundry, and published research straight from our production systems. A few examples of what that looks like in practice: Frontier RL is cheaper than the mega-cluster narrative suggests: we ran cross-region rollouts using 98% sparse weight deltas and published what we learned. ( blog ) Open source agents with frontier advisors: matching frontier performance through training and harness engineering. ( blog ) The fine-tuning bottleneck is not the algorithm: integration friction and iteration speed are what actually stall teams; we documented the patterns across dozens of customer engagements. ( blog) AI Field Engineers at Fireworks are the technical tip of the spear. You embed with our most ambitious customers and technology partners to turn complex AI problems into production systems, fast. The role sits at the intersection of engineering, product, and customer delivery. You are hands-on-keyboard building POCs, MVPs, and production integrations, while also holding your own in executive-level conversations about architecture, strategy, and business outcomes. You spend most of your time building. You ship code, run benchmarks, debug production issues, and architect deployments. But you also lead discovery conversations, align stakeholders, and translate customer pain points into product improvements that compress the feedback loop from field to roadmap. This is a role for engineers who are comfortable on-site with customers, building the relationships and trust that happen in person, not just over a call. The Segment As a Field Engineer in the Enterprise track you will work with large organizations and digital-native companies adopting GenAI across the business. These engagements span more stakeholders and longer cycles, so you will manage executive relationships and align teams while staying hands-on in the code. The emphasis is on pairing strong technical delivery with the executive presence to earn trust across an org: discovery, solution design, POC execution, and the path to production at enterprise scale.

Responsibilities

• Technical Delivery and Deployment
• Build end-to-end POCs and MVPs alongside customer engineering teams, working inside their codebases, infrastructure, and constraints.
• For customers whose core product is built on GenAI, architect the inference foundations that capability depends on, and size deployments so they can scale in their market without infrastructure becoming the bottleneck.
• Run load tests and establish latency, throughput, and cost baselines against realistic customer traffic profiles, and tune deployments to hit those targets
• Deploy and validate new model families on inference frameworks (vLLM, SGLang), determining optimal shapes, quantization configs, and serving patterns across workloads.
• Model Strategy and Fine-Tuning
• Guide customers on model selection, fine-tuning strategy (SFT, DPO, RFT), and evaluation methodology.
• Build and run fine-tuning pipelines directly with customers, navigating trade-offs between model families, compute cost, and quality targets.
• Design and implement evaluation frameworks that measure production-quality metrics, not just benchmark scores.
• Customer Engagement and Stakeholder Management
• Many of our customers exist because of GenAI. Help them bake frontier model capabilities into their core offering and turn that into a durable competitive edge.
• Lead structured discovery conversations to unpack customer pain points, constraints, and success criteria before proposing solutions.
• Own the technical relationship from first engagement through production deployment. Earn trust with ML engineers and VPs in the same meeting.
• Spend time on-site with customers. Build trust and momentum in person, embedding with their teams where the work happens.
• Product Feedback and Platform Improvement
• Identify recurring customer pain points and translate them into concrete product proposals, working directly with engineering and product to ship fixes and features.
• Codify repeatable deployment patterns and contribute them back to internal tooling, documentation, and the platform itself.
• Feed customer signals (deployment patterns, failure modes, feature gaps) back into the product roadmap with specificity and urgency.
• What W

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