Additional Information
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
We are seeking a Senior Software Engineer - Integration to join a new Bruin Platform Modernization team in NYC.
Bruin is MetTel's mission-critical operations platform - 15 years in production, deeply embedded in how MetTel and its customers run. This role owns the customer integration experience end-to-end: designing and delivering the Bruin SDK, public APIs, and developer experience portal that make integrating with Bruin feel effortless for our customers, partners, and internal teams; and building out the Bruin Integration Marketplace - the catalog of connectors that lets Bruin plug into customer environments across HR, ticketing, MDM, SSO, zero-touch provisioning, mobile threat defense, and business intelligence systems.
You will partner with our Principal Software Architect and senior technical leadership on architectural direction, and operate as the senior owner of Bruin's integration experience. You will use AI-assisted engineering tools as a core part of your workflow.
ROLE AND RESPONSIBILITIES
SDK & Public API Ownership: Own the design, delivery, and evolution of the Bruin SDK and Bruin's public APIs end-to-end. Own contract design, versioning strategy, pagination, error handling, authentication, rate limiting, and idiomatic ergonomics per language.
Developer Experience Portal: Own the Bruin developer portal as a product - quickstart guides, API reference, code samples, interactive playground, SDK changelog, and the documentation pipeline that keeps it all in sync with the code. Treat documentation as a first-class engineering deliverable.
Bruin Integration Marketplace: Lead the design and expansion of the Bruin Integration Marketplace - the catalog of connectors that lets Bruin integrate into customer environments. Own the connector framework, certification model, secrets management, observability, and the request-access and onboarding experience. Lead delivery of foundational connectors across ticketing (e.g., ServiceNow, Jira, Zendesk, Freshservice, BMC), HR feeds, MDM, SSO, zero-touch provisioning, mobile threat defense, and BI tools.
Enterprise Integration Patterns: Apply established patterns for webhook delivery and retry, eventual consistency, schema evolution, idempotency, replay, and observability across heterogeneous customer systems. You know where integrations go wrong in production and design to prevent it.
AI-Native Integration Patterns: Design the integration experience so it is consumable by modern AI agents and AI-native applications - clear tool semantics, well-described capabilities, and patterns that allow Bruin's AI-first user experience to operate against the platform safely and effectively.
Customer & Partner Collaboration: Engage directly with customer engineering teams during marketplace onboarding and early adopter programs. Bring real-world integration feedback back into SDK, API, and connector design.
Code Quality: Conduct code reviews, write well-tested maintainable code, and contribute to a high engineering bar across the team. Mentor collaborating junior and mid-level engineers as needed.
Mettel · New York, NY