Recovery Executive (Dispute)

Requirements

• Diploma or Bachelor's Degree in any field.
• Fresh graduates are encouraged to apply
• Experience in logistics, courier, supply chain, customer service, dispute management, or claims handling is an advantage.
• Experience working in a warehouse or operations environment is preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and process-oriented mindset.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Ability to manage multiple cases and meet deadlines in a fast-paced environment.
• Strong interpersonal skills and stakeholder management abilities.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and Google Workspace.
• High level of integrity, accountability, and ownership.

Additional Information

Job Summary The Recovery Executive (Dispute) is responsible for investigating and resolving delivery-related disputes, claims, and parcel recovery cases within established service level agreements (SLAs). This role ensures accurate case handling, thorough root cause analysis, and timely resolution of problematic deliveries while minimizing operational losses and maintaining compliance with company procedures.

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Company Intel

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