The Technical Support Specialist's responsibilities include but is not limited to the following;
The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.
QUALIFICATIONS/REQUIREMENTS:
Bachelor's degree in Computer Science, Information Technology or Computer Engineering.
Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
Japanese/English bilingual proficiency is required to support customers in both languages.
A very good understanding of Software Development Life Cyle and Software Testing Life Cyle concepts.
Relevant knowledge or work experience using Tricentis TOSCA
Must have knowledge in the following related technologies - Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging).
Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
Candidate coming from a technical support background who wants to have a software QA and testing exposure.
Work with the market leader in model-based automation testing.
Supportive and engaged leadership team.
Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
We're a global company!
Our Core Values:
Run towards change: Challenge the status-quo.
Serve our customers & communities: Create a positive experience with each interaction.
Solve problems together: We win or lose as one team.
Think big & believe: Set extraordinary goals and believe you can achieve them.
Move fast: Create momentum and efficiency.
Demonstrate self-awareness: Own your own strengths and limitations.
Finish what we start: Do what we say we are going to do.
Global Sanctions Compliance
Benefits
Vision insurancePerformance bonus
Additional Information
Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile - from entry-level to seasoned pro.
Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.
JOB SUMMARY:
As a Technical Support Specialist , you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload.
The role is "customer-facing" and will require interactions via our self-service portal, emails, chats, and a few inbound calls. The team member is expected to collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Tricentis · Philippines