Technical Partner Advisor, Zoom Customer Experience

About the role

We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Requirements

• Bring 4+ years of technical experience with Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent technologies
• Demonstrate 5+ years in post-implementation customer-facing roles such as Customer Success, Renewals, or Adoption Management
• Apply knowledge of CCaaS technologies, CRM integrations, and customer experience analytics to drive adoption and retention
• Experience with executive-level engagements and communication
• Have business proficiency in English and Japanese
• Communicate complex technical concepts clearly to both technical and business audiences across internal teams and external partners
• Identify risks proactively and develop remediation strategies that prevent churn and drive customer satisfaction
• Ways of Working
• Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

Additional Information

Technical Partner Advisor, Zoom Customer Experience What you can expect You'll drive customer retention and expansion across Zoom's Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. You'll establish technical standards, monitor account health, and proactively address churn risks throughout the customer lifecycle. You'll enable partners to independently deliver value while connecting product feedback to engineering improvements.

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Company Intel

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