Sales Specialist, After Sales

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Additional Information

Company : Sime Darby Industrial Sdn Bhd - Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated. - Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals. - Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL). - Help customers with warranty issues and develop proactive before failure repair strategies. - Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions. - Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect. - Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding. - Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals. - Coordinate with parts, service, and equipment management division to support customer needs. - Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage. - Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback. - Generate quotes for parts, service, and equipment management solutions. - Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue

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