Lakeshore Oakland - General Manager

Responsibilities

• Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience.
• Creating an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development.
• Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions.
• Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.
• Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.

Requirements

• 3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.
• Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs.
• Proven ability to create an inclusive and dynamic team and work environment.
• Proactive, self-starter who can work well both independently and as part of a team.
• Solid business acumen
• Proven ability to recruit, motivate, train and retain a team
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• KEY REQUIREMENTS
• To ensure the well-being of our team members and community, y ou will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
• ESSENTIAL PHYSICAL REQUIREMENTS
• Ability to:
• Operate a variety of machines, tools, and equipment
• Visual acuity to make general observations in regards to safety and accuracy of work
• Remain in a stationary position for a minimum of 3 hours
• Stand, walk, stoop, and kneel
• Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
• Grasp, finger, and reach
• Express or exchange information by means of the spoken word
• **Compensation & Benefits
• A reasonable estimate of the starting base hourly rate for this role is $32.19 to $36.19.
• This position is eligible to participate in a Philz Bonus Program which rewards Team Members based on exceptional individual and company performance.
• Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or cl

Benefits

Additional Information

At Philz, we're doing something bigger than coffee - we're building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People's Days - one cup and one customer at a time. If this sounds like a place you'd embrace - keep reading!

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