Customer Support Specialist - Egypt

About the role

inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations. POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs. Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively. Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware. Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues. Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services. Strong written and verbal communication skills in English - Arabic is a plus. Exceptional organizational skills, with a keen attention to detail and punctuality. Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach. Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.

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