Senior Logistics Operations Manager

About the role

The Senior Manager, Logistics Operations is the senior operational leader responsible for ensuring stability, execution integrity, and long-term capability across Dyson's outsourced logistics network. The role provides strategic direction, operational governance, and escalation leadership across 3PL-run warehousing and 4PL-managed transportation activities. Operating within Dyson's fully outsourced logistics model, this role does not run day-to-day operations directly. Instead, it ensures that partners execute to plan, capacity is fit for future demand, risks are anticipated, and complex or cross-market issues are resolved quickly and decisively. The role acts as the operational backbone of the logistics organisation, supporting Logistics & Fulfilment Leads while preserving clear accountability with partners. Operating Context - Outsourced Logistics Model Dyson operates a fully outsourced logistics model in which warehousing is executed by 3PL partners and transportation planning and carrier management are executed by 4PL partners. Within this model, Logistics & Fulfilment Leads own market delivery and prioritisation, while the Senior Manager, Logistics Operations owns execution integrity, operational readiness, and cross-network stability. Physical execution remains with partners; Dyson retains accountability through governance, decision rights, and escalation. Operational Control & Escalation Leadership Act as the senior escalation point for complex, cross-market operational issues across warehousing and transport. Provide hands-on leadership during major disruptions, capacity constraints, peaks, launches, and structural changes. Ensure rapid issue resolution while maintaining partner accountability for execution and corrective actions. Represent operational stability, risks, and readiness to senior leadership. Governance & Performance Management Own the regional operational governance rhythm, including performance reviews, scorecards, and contractual governance with 3PL and 4PL partners. Set KPI expectations and drive partner accountability across productivity, throughput, stock accuracy, safety, DIFOT readiness, and cost-to-serve. Ensure partners complete root-cause analysis and deliver sustainable corrective actions for performance deviations. Use data and operational insight to challenge assumptions, expose risks, and influence partner behaviour. Capacity Strategy & Execution Readiness Own the regional warehouse and transport capacity strategy, ensuring readiness for volume growth, network changes, and peak trading periods. Validate and challenge 3PL capacity assumptions including labour models, storage utilisation, and throughput capability. Lead scenario modelling for promotions, new categories, seasonal peaks, and market expansion. Approve partner contingency plans to ensure resilience and service continuity. Process, Network & Continuous Improvement Ensure SOPs, operational processes, and escalation paths are clearly defined, understood, and applied by partners. Lead identification of structural issues, execution risks, and productivity gaps across the network. Champion continuous improvement, ensuring partners deliver measurable progress across efficiency, quality, and scalability. Shape network evolution through strategic modelling, business case development, and cost-to-serve insights. Transport & Fulfilment Alignment Ensure tight operational integration between warehouse execution and transportation performance. Provide senior oversight of dispatch readiness, loading performance, outbound accuracy, and carrier utilisation. Hold transport partners accountable for planning quality, capacity, and delivery performance. Ensure warehouse and transport partners operate as a single, integrated ecosystem. Senior Stakeholder & Partner Leadership Act as the senior operational contact for market supply chain leaders. Build and maintain executive-level relationships with 3PL and 4PL leadership teams. Lead major cross-functional initiatives including network redesign, automation assessments, sustainability programs, and fulfilment transformation. Provide clear, structured communication that enables confident senior decision-making. Success Measures Stable, resilient execution across the outsourced logistics network Fast and effective resolution of complex, cross-market operational issues Strong partner accountability underpinned by disciplined governance Reliable capacity planning enabling smooth peak and growth execution Measurable improvements in efficiency, quality, and cost-to-serve High confidence from markets and senior leadership in Hub operations A future-ready, scalable logistics network steered through strong Dyson leadership Transition & Operating Reality The role is designed to support a target-state outsourced logistics model; however, during the transition period, selected operational and administrative oversight activities will remain necessary to ensure continuity and stab