Client Servicing Team Lead

Responsibilities

• Act as the primary point of contact for onshore clients and internal stakeholders for Trade Compliance.
• Lead client discussions to understand, clarify, and challenge compliance requirements, ensuring clear and complete handoffs to Implementation Managers.
• Oversee pre-trade, post-trade, and end-of-day compliance across the investment lifecycle.
• Review and guide compliance rule setup, testing, troubleshooting, and approvals across portfolio and fund hierarchies.
• Evaluate feasibility of client requirements; for items not supported, partner with Product Development teams to assess solutions, enhancements, or workarounds.
• Handle complex and escalated client issues, managing expectations and driving timely resolution.
• Lead, mentor, and review the work of the compliance team, ensuring quality, productivity, and knowledge growth.
• Drive operational excellence through process improvements, documentation, and SLA management.
• Collaborate closely with cross-functional teams including Product, Technology, Risk, and Performance.
• Required Skills & Experience
• Strong knowledge of financial products (Equity, Fixed Income, Derivatives, Alternatives).
• Hands-on experience with Pre-Trade Compliance and Post Trade Compliance.
• Proven client-facing and stakeholder management experience.

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Company Intel

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