Bachelor's degree in humanities, arts, science, commerce, or equivalent education
2+ years relevant work experience
Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals.
3+ years experience in Fraud, Bank Fraud, Account Protection, Consumer Deposits, or related experience.
Other Duties
About Bread Financial®
Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn .
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Operations
Job Type:
Regular
Benefits
Health insurance
Additional Information
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Job Summary
The Process Analyst role is responsible for supporting one or several processes, including, but not limited to monitoring calls, researching and providing responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience
The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.
Essential Job Functions (specifics vary based on process)
Ensures compliance with relevant company and regulatory guidelines
Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process
Quickly learns applicable policies, processes, and operations to execute on the assigned process. Take efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen
Proven ability to accurately follow published procedures and execute on processes as per established criteria
Processes defined minimum number of transactions/units of assigned process on a monthly basis
Cross trains on various processes as per business need
Reports to: Team Lead or higher
Working Conditions/ Physical Requirements: Normal office environment, no travel required.
Direct Reports: None
Alliancedata · Bangalore, India