Inside Sales Associate

Responsibilities

• Support the sale of products by entering, managing, and expediting orders to ensure the timely delivery of products to customers.
• Respond daily to inquiries from customers, distributors, agents, and outside sales personnel via phone, email, and fax.
• Communicate technical information to customers, distributors, and end-users, including product specifications, samples, and catalogs.
• Process requests for quotes by providing pricing and product availability and proactively follow up to win business and gather market intelligence.
• Develop and maintain comprehensive product knowledge, including certification in up to six product lines, including custom products.
• Partner with Regional Sales Managers and agents to understand customer requirements and proactively drive sales.
• Coordinate with supply chain teams, warehouses, regional distribution centers, and carriers to fulfill customer orders as efficiently as possible.
• Process customer returns and claims promptly and accurately.
• Resolve customer complaints in a professional and effective manner.
• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.
• Provide backup support and coverage for other team members as needed.
• Attend required training sessions and achieve product certification.
• Participate in cross-functional projects at both the departmental and company-wide levels, sharing relevant information with team members.
• Contribute to departmental initiatives and performance objectives.
• Perform other related duties as assigned by the manager.
• Knowledge and skill requirements :
• Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.
• Minimum of two years of experience in inside sales or account management.
• Proficiency in both French and English is required.
• Knowledge of SAP.
• Proficiency in Microsoft Office Suite; familiarity with Windows XP (or more current OS versions).
• Strong analytical, documentation, and problem-solving skills.
• Technical aptitude to understand product functionality, specifications, and applications.
• Excellent written and verbal communication skills.
• Strong time management skills, with the ability to organize and manage multiple priorities effectively.
• Knowledge of the wire and cable industry is a plus.
• Project management experience is an asset.
• Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diver

Benefits

Additional Information

About Prysmian Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector. We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Work Location: Vaughan, On Work Schedule: weekday, day shift

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