Serve as the senior escalation point for incoming issues transferred from Front Office support teams to accelerate resolution
Methodically analyze and resolve complex technical problems impacting ASTRO Infrastructure across the globe
Coordinate structural escalations directly with next-level Engineering teams when specialized product development intervention is required
Operational Continuity & Documentation
Support 24/7 technical operations by maintaining schedule flexibility across assigned shifts, including on-call rotations for service level agreement coverage
Oversee the comprehensive, clear documentation of all technical interventions, troubleshooting steps, and incident timelines within the corporate ITSM system
Observe system performance metrics and alert behaviors to proactively capture hidden technical operational insights
Knowledge Syndication
Help to ensure all tiers of technical support stay fully informed of emerging system trends by authoring clear, structured knowledge base articles
Share critical technical insights, workarounds, and best practices across the broader Technical Support organization to drive operational consistency
Represent Motorola Solutions professionally during all customer-facing technical support engagements to help deliver high-value partnerships
Target Base Salary Range: $70,000 $77,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School Diploma
2+ years experience in supporting ASTRO Infrastructure systems in a technical capacity
Must be able to obtain background clearance as required by government customer
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
We're committed to providing an inclusive and accessible recruiting experience for candida
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Network Operation Center is dedicated to supporting critical communications ecosystems worldwide, delivering on our core mission of "Solving for safer". Our team manages complex ASTRO Infrastructure systems, verifying swift, precise telemetry evaluation and operational continuity. We operate in a highly collaborative environment where technical excellence and rapid mitigation directly empower the public safety and enterprise systems that protect lives every day.
Job Description
Motorola Solutions is seeking an agile and detail-oriented technical expert to join our 24/7 Network Operations team. In this role, you will act as a pivotal escalation tier, helping to ensure the stability, performance, and operational integrity of global ASTRO networks. This position is ideal for an inclusive collaborator who balances independent analytical thinking with clear, human-focused communication during high-stakes incidents. You will play a vital part in transforming complex system alerts into actionable resolutions, serving as a trusted technical steward for our customers and field partners when it matters most.
Motorola · Schaumburg, IL