Serve as the acting General Manager in the GM's absence, maintaining continuity of operations and leadership presence across all departments.
Partner with the GM to execute strategic priorities, translate organizational goals into day-to-day action, and monitor performance across ticketing, food & beverage, retail, facilities, and security.
Drive cross-departmental collaboration and communication, identifying operational friction and resolving it proactively.
Own specific operational domains delegated by the GM and hold those areas to the highest standards of excellence and consistency.
Directly lead, coach, and develop department managers and their teams in alignment with Meow Wolf's values and performance standards.
Support the GM in hiring decisions, onboarding, performance improvement plans, and recognition initiatives.
Model and reinforce a culture of accountability, creativity, playfulness, and belonging throughout the team.
Champion a guest-first mindset at every level of the operation, escalating and resolving guest concerns quickly and thoughtfully.
Monitor real-time guest satisfaction data and partner with department managers to act on feedback and implement improvements.
Regularly conduct floor walks and be a visible, engaged presence during peak operations and events.
Assist the GM in financial forecasting, budget monitoring, and expense control across departments.
Review business performance reports and flag trends, variances, or risks to the GM.
Hold department managers accountable for staying within budget and meeting revenue targets.
Support a culture of safety for both guests and staff, ensuring compliance with all applicable regulations and Meow Wolf policies.
Partner with the Safety/Security team to monitor and improve safety protocols, incident response, and documentation.
Oversee daily readiness of the exhibition space, coordinating maintenance, cleanliness, and equipment function across all areas.
Ensure all departments are adequately staffed, scheduled, and resourced for daily operations and special events.
Required Qualifications
7+ years of progressive leadership experience in hospitality, entertainment, retail, or a related fast-paced, guest-facing industry.
Proven track record of successfully managing multi-department teams and driving operational performance.
Strong financial acumen, including experience with budgeting, forecasting, and expense management.
Demonstrated ability to lead through others, develop managers, and foster high-performing team culture.
Exceptional communication and interpersonal
Benefits
Vision insurance
Additional Information
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Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of:
Collaborative Creativity : We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.
If this all sounds like YOU, read on....
Job Description:
Assistant General Manager
Job Disclosures:
Location: (On-Site) Denver, CO
Relocation requirement: This is an important leadership pipeline role for Meow Wolf, with a clear and defined path to the General Manager role. Individuals in this role must be open to relocation within the first 12-24 months.
Compensation: The base annual salary range for this position is $123,757 - $142,320. Compensation may vary based on candidate location and experience.
Deadline: The deadline to submit applications for this position is June 23, 2026. Meow Wolf reserves the right to extend this deadline if necessary.
Job Summary:
The Assistant General Manager (AGM) serves as a key operational and leadership partner to the General Manager, ensuring the day-to-day excellence of Meow Wolf's Denver exhibition. The AGM is the GM's primary deputy - stepping fully into the GM role during absences - and owns specific operational domains while championing the guest experience, team culture, and Meow Wolf's values across all departments.
Meowwolf · Denver, CO