Senior Splunk Technical Account Manager - Cybersecurity

Responsibilities

• Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).
• Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
• Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
• Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
• Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
• Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.
• Identify and champion product expansion opportunities within existing accounts to support customer growth.
• Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.

Requirements

• 8+ years of professional IT experience, including a minimum of 5 years of dedicated information security experience.
• Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).
• Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
• Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
• Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.
• Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.
• Demonstrated success in technical consulting or big-data analytics, featuring recent experience in technical design and architecture.
• Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance.
• Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles.
• Excellent communication and relationship-building skills to effectively engage with both technical stakeholders and executive leadership.
• Willingness to undergo appropriate security background checks (e.g. UK SC clearance).
• Why Cisco?
• We are Cisco, and our power starts with you.

Benefits

Additional Information

Meet the team Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

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