Uses Clari and PowerBI to own weekly, monthly, and executive-level forecasting for renewals and customer success performance
Deliver consistent reporting and insights to leadership, including board-level materials
Maintain accuracy and consistency across all renewal reporting outputs
Planning & Quota Management
Uses SPIFF to support annual and quarterly planning cycles for the renewals business
Build and maintain models for quota allocation, coverage, and target setting
Partner with leadership to align planning outputs with business objectives
Salesforce & Data Governance
Act as the primary owner for data integrity across renewal-related processes within Salesforce
Govern Salesforce changes impacting renewals, including fields, logic, and reporting structures
Ensure accurate pipeline attribution and alignment with compensation and reporting requirements
Performance Tracking & Analytics
Develop and maintain reporting for attainment, performance metrics, and incentive tracking (e.g., SPIFF)
Provide actionable insights into performance trends, risks, and opportunities
Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis
Systems, Tools & Process Management
Own and optimize tools, workflows, and operational processes supporting the renewal lifecycle
Identify opportunities to streamline processes and reduce manual effort
Enable the team through documentation, training, and workflow improvements
Account Ownership & Data Models
Manage account assignments and renewal book of business structures
Maintain underlying data models supporting segmentation, ownership, and reporting
Cross-Functional Execution
Partner with Customer Success, Finance, Compensation, and RevOps teams to resolve operational issues
Drive alignment across teams on topics such as pipeline crediting, comp logic, and reporting definitions
Support critical initiatives such as system migrations, process changes, and new program rollouts
Here's what we're looking for...
Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations
Deep understanding of forecasting, reporting, and pipeline management
Advanced proficiency in Salesforce reporting and data management
Strong analytical skills with experience in Salesforce, Excel and BI tools
Ability to manage complex processes and maintain high data accuracy
Proven ability to work cross-functionally and drive alignment across teams
Here's what will give you an edge...
Accurate, reliable renewal forecasts and reporting trusted by leadership
Clean, consistent data supporting pipeline visibility and compensation accuracy
Scalable processes that reduce friction and improve team efficiency
Strong cross-functional alignment across RevOps, Customer Success, and Finance
Benefits
Flexible schedule
Additional Information
A career that's the whole package!
At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Senior Sales Operations Analyst
Locations: Boston, MA or Houston, TX
Reports to: (Sr. Director, Revenue Operations)
A quick snapshot ...
The Senior Analyst, is responsible for running the operational backbone of the renewals business. This role owns forecasting, reporting, data integrity, and the systems and processes that enable accurate revenue visibility and execution across Customer Success and Renewals teams.
This position plays a critical role in ensuring leadership has clear insights into performance, while partnering cross-functionally to improve processes, resolve data and compensation challenges, and support planning and execution.
Conga · Us - Boston, MA