Sr Training Specialist

About the role

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health . Job Summary The Senior Training Specialist assists with needs assessment, discovery, design, development, and implementation of training programs. They are responsible for the successful delivery of technical training, service skills training, and other developmental training to new and experienced staff under limited supervision. This role will focus on Appeals and Grievances topics and involves creating engaging learning environments and collaborating with subject matter experts (SMEs) and instructional designers to ensure our programs are of the highest quality and are successful in achieving departmental and organizational goals. Additionally, the Senior Training Specialist demonstrates leadership by consistently mentoring peers, spearheading special projects, and adeptly handling complex training-related issues. Job Description Key Responsibilities/Duties - what you will be doing (top five) : Deliver technical training, customer service and other developmental training to new and experienced staff. Create engaging learning environments using the capabilities within the tools available (e.g., Adobe and Teams). Create and deliver custom training solutions, including quick-turn refreshers and specialized modules, to meet evolving operational requirements. Prepare for each course by refreshing examples in training materials and handling program administration needs, such as communication, scheduling activities, and roster management. Adhere to the training schedule, communicates any blockers or risks with leadership, and follows through with post-course wrap-up activities. Participate in project work to support initiatives that enhance operational excellence Responsible for delivering on-the-job training support while maintaining current knowledge of organizational processes and quality assurance standards to ensure compliance and effectiveness Schedule and complete peer-to-peer mentor sessions to align with departmental goals, including feedback discussions. Lead special projects, including planning, execution, and evaluation. Consult and handle complex training-related issues and provide solutions. Facilitate team meetings. Other duties as assigned. Qualifications - what you need to perform the job Education, Certification and Licensure Required: Bachelor's degree in education or related field, or equivalent experience Experience (minimum years required) : External candidates: 3-5 years relevant experience in a training and development position, perferably in health care industry. Experience in implementing skills-based training programs utilizing documentation, facilitation, presentation and consultative skills. Internal candidates: A minimum of 3 years of successful experience in the Training Specialist role, demonstrating a proven ability to facilitate learning and growth through effective communication and mentoring. Skill Requirements Mastery of virtual classroom facilitation skills. Ability to monitor personal progress against performance metrics Agility in supporting multiple teams and lines of business. Proven ability to provide specific, timely, and respectful feedback to colleagues, fostering continuous improvement and mutual respect. Demonstrates action-oriented behavior and takes responsibility for outcomes. Ability to prioritize tasks, plan, and organize work to optimize productivity and achieve goals Effective at creating an environment where all viewpoints are heard and valued, while proactively seeking ways to increase efficiencies and find common solutions Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel) : Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work bei