Coordinating the delivery of the end-to-end attendee experience, ensuring a smooth and consistent journey from registration through to post event follow up
Delivering attendee communications and event information in a timely, clear and professional manner to facilitate engagement and attendance
Managing registration processes, ensuring attendee data is accurate, up to date and effectively maintained across systems
Administrating event technology platforms to enable effective attendee management and event delivery
Responding to attendee enquiries and resolving issues, ensuring a positive customer experience
Providing data, reporting and insights to support internal teams in monitoring event performance and planning activity
Delivering seamless attendee experiences across both live and virtual events, including registration, information services, and additional duties as required
Working cross-functionally with marketing, sales and operations teams to ensure a joined-up and consistent approach to attendee experience
Championing continuous improvement of attendee processes and systems to enhance efficiency, data quality and overall customer experience
Requirements
Previous experience in customer-facing administrative roles and a passion for improving customer experience
Strong organisational skills with the ability to manage multiple deadlines in a fast-paced environment
Effective written and verbal communication skills, with the ability to communicate confidently, clearly and professionally in all customer interactions
Methodical and high attention to detail, particularly in managing customer data, registrations and event technology content
Customer focused mindset with the ability to handle enquiries and resolve issues efficiently and with empathy when required
A team ethos and willingness to work effectively with colleagues and external partners
Great problem-solving skills with an adaptable and proactive approach
Comfortable in situations with a requirement to think critically, question and determine when to seek guidance or escalate a potential problem
Familiarity with CRM systems or content management systems would be beneficial
Willingness to regularly travel to events and flexibility in working hours
Benefits & Initiatives
6.6 weeks of annual leave (pro-rata for part-time). The equivalent to 25 days plus standard England and Wales bank holidays for full-time colleagues
One additional day holiday per year after 6 years' service, up to a maximum 7.6 weeks of annual leave (pro-rata for part-time). The equivalent to 30 days plus standard England and Wales bank holidays for full-time colleagues
A holiday purchase scheme, allowing employees to purchase up to 3 additional days of annual leave and spread the cost over up to 6 months
An additional day of paid leave, a 'MeDay', allowing you the flexibility to celebrate a cultural or religious event or your birthday. It recognises that everyone's background is unique and gives you the freedom to mark what matters to you.
One paid volunteering day per year to support a charity or community initiative of your choice
Enhanced Pension Contributions, we offer employer pension contributions above the statutory minimum
Life Assurance Scheme
Group Income Protection
Enhanced family-friendly leave pay entitlements
Wellbeing benefits, including: A health care cash plan, Employee Assistance Programme, Virtual GP service and access to health & wellbeing resources and tools
Equity, Diversity & Inclusion initiatives, supported by employee-led networks and proud to be a Disability Confident Committed employer
Cycle to Work Scheme (subject to satisfactory completion of probationary period)
Electric Car Scheme (subject to satisfactory completion of probationary period)
Additional Information
As Customer Experience Executive, you will contribute to the delivery of consistent and high-quality attendee experiences across international B2B agriculture, food & nutrition conferences and events. In this role, you will contribute to the effective execution of attendee communications, registration processes and event technology.
You will play a key role in maintaining customer satisfaction, data quality and operational consistency so we can retain attendees, ensuring they return and continue to invest in our events year-on-year.
William Reed · Bn14aa