Ciudad de Mexico - Customs Brokerage - Supervisor - Goodyear

Responsibilities

• EXPEDITORS CORE COMPETENCIES
• Exceptional Customer Service
• This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
• Job Execution
• Reliability
• Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
• Collaboration
• Communication
• Culture
• Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development
• Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
• SUPERVISOR CORE COMPETENCIES
• Employee Development (Supervisor, All)
• Business Development (Supervisor, Branch Product)
• Financial Excellence (Supervisor, Branch Product)
• Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.
• Operational Excellence (Supervisor, Branch Product)
• People:
• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company's mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Operations:
• Monitor compliance at all times to regulations. This includes inter

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