Lead Audio Visual Field Technician

About the role

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Responsibilities

• **THIS POSITION REQUIRES UP TO 70% TRAVEL.
• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.
• ESSENTIAL CRITERIA:
• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.
• Strong problem-solving mindset and technical curiosity.
• Ability to thrive in fast-paced, high-pressure environments.
• Commitment to continuous technical development.
• Willingness and eligibility to travel and work globally.
• Reliable and capable of working independently and collaboratively.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Critical thinking and adaptability to changing work conditions.
• Motivated team player.
• DESIRABLE CRITERIA:
• Technical proficiency in:
• Control Systems : Crestron, AMX, Extron
• Audio Systems : BIAMP, QSC, Polycom
• Video Systems : Cisco, Polycom
• #INDNAMER
• #LI-CC1
• Pay Range
• $75,000 - $100,000 USD

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