Manage a high volume of inbound customer interactions across phone, email, and live chat
Support clients and their members in French and English
Deliver a high-quality customer experience tailored to French-speaking customers across Canada
Research member accounts and ensure all requests align with company and client policies
Accurately document all interactions in internal systems
Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality
Manage multiple tasks in a fast-paced, high-volume environment
Communicate clearly and professionally in both written and verbal interactions
Collaborate with internal teams to resolve complex or escalated issues
Requirements
Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada
Strong communication skills and the ability to engage professionally with customers
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to handle difficult conversations and de-escalate customer concerns
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs
Ability to complete a structured training program and maintain consistent attendance
Reliable internet connection and a dedicated workspace suitable for remote work
1-2 years of customer service experience
Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset
Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
-Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
-Medical/Dental/Vision coverage
EAP - we get you help when you need it. Period.
Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! - so many ben
Benefits
Dental insuranceVision insurancePaid time offRemote work optionsPerformance bonusParental leave
Additional Information
Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness-together!
Our Values
Best Life
We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.
One Team
From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
We are seeking a bilingual Customer Support Representative to support our customers across Canada, with a strong focus on French-speaking customers, including Quebec. This role is responsible for delivering high-quality service across phone, email, and chat while contributing to overall team productivity and customer satisfaction.
You will play a key role in ensuring a seamless customer experience by resolving inquiries efficiently, maintaining accurate records, and collaborating with internal teams to address more complex issues.
Abcfinancial · On, Canada