Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.
15+ years overall experience with a minimum 10+ years in a senior client services role preferably in an agency or corporate environment.
Strong growth mind set with extensive business development experience
Demonstrated management experience with international team members
Extensive experience leading cross-functional teams and driving efficiency
Proven success in managing senior clients and large-scale client implementations
Excellent proficiency with Microsoft Office including Excel
Extensive proficiency with Google Suite
Strong proficiency with client strategy and business development
Familiarity with pricing models, financial oversight, and risk management strategies
Expert communication skills, both written and oral at all levels
Highly collaborative and open mindset
Strong ability to work within matrixed and gray organizations
Excellent client and stakeholder management skills with the ability to influence and lead by example, fostering a positive environment
Client centric, approachable, with the ability to adapt to ever changing demands and different client work styles
Personable, confident and authentic - able to d
Benefits
Health insuranceFlexible schedule
Additional Information
Building a Brand starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The VP, Client Account Management is responsible for overseeing a team of Account Owners who are responsible for fostering long-term client partnerships and generating growth within their portfolio of client accounts. They will ensure a seamless client experience and continuously execute the growth and engagement strategy for each client to ensure they meet their goals. This individual will work collaboratively and provide leadership across teams to identify opportunities for service expansion, to develop innovative solutions, elevate service offerings, and build and ensure the team maintains strong client relationships that directly contribute to the bottom line and the company's continued growth and success.
Your Contributions
Partner with cross-functional leaders and team members to align client account plans with organizational objectives.
A senior escalation points for top tier clients to ensure retention and growth.
Responsible for the development and execution of account plans to maximize value to the client, achieve sales targets and increase revenue.
Proactively identify and address client needs and concerns.
Ensure account teams work in a consultative approach with clients understanding their business needs and objectives, while ensuring a high-quality client experience.
Conduct regular business reviews with clients to assess performance and identify opportunities for improvement.
Anticipate industry trends and adapt accordingly.
Accountable for continued revenue, gross profit and net contribution growth targets.
Develop rolling 3 year strategies and account plans for Top Tier clients to exceed targets and drive growth.
Drive team to Identify and pursue new business and growth opportunities within the existing and new client portfolio
Ability to negotiate and close complex deals.
Serve as a subject matter expert for CRM system (ie Salesforce) within the Client Services team.
Collaborate with business partners and internal stakeholders to ensure data and reporting accuracy.
Responsible for timely and accurate reporting.
Identify and implement process improvements to enhance efficiency and effectiveness.
Proactively ensure the team is timely and compliant with client data, intel and insights to effectively inform term forecasting and business planning.
Lead, develop and inspire a high performing, fit for purpose team of client services professionals, embodying ACE IT values.
Lead and influence client services and account teams in effectively leveraging engagement strategies.
Provide ongoing coaching, mentorship, and performance feedback to team members.
Foster a positive and collaborative team culture, promoting accountability and ownership.
Firstglobalmanagementservicesinc · First - New York