Veterinary Customer Service Representative

External

Allianceanimalhealth · Springdale, AR

Full-timeOn-site1mo ago

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Responsibilities

Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.

Requirements

Customer-focused: You have a knack for connecting with people and delivering memorable service.

Cool under pressure: You excel in high-stress environments and think on your feet.

A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.

Eager to learn: You're excited about continuous learning and professional development opportunities.

Opportunities for Growth

We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.

Benefits of Joining Us

Competitive pay

Ongoing education and training opportunities

A supportive, team-oriented work environment

The chance to make a real difference in the lives of pets and their people

If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!

We're looking for:

Experienced Receptionist with a minimum of 1-year veterinary experience preferred . Our night shift position will require previous veterinary CSR experience.

We are open 24 hours and will require both day and overnight shifts to also be available to cover our 1pm - 1am swing shifts as needed.

Compassionate and calm team-player.

The ability to multi-task.

Strong communication skills are a must!

Highly organized and possess computer skills.

Self-starter with the desire to continue to advance your knowledge and skillset.

Pay Range: $18 - $20/hr. depending on level of experience

We offer our staff:

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

Employee Assistance Program

Paid Vacation and Sick Time for ALL Employees

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance (applies to licensed/registered/certified roles)

Tuition Assistance Program

Access to a CVA/CVT/CVPM Partnership through Penn Foster

Career Development Opportunities

Referral Bonus Program for most positions!

Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

Veterinary Customer Service Representative

Responsibilities

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Benefits

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