Provide inbound and outbound phone support for our Aftermarket Parts contact center.
Manage cases efficiently, labeling and prioritizing for timely resolution.
Respond to customer inquiries quickly, meeting established performance goals.
Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation.
Manage order changes and maintain precise order entry.
Identify, address, and escalate issues as needed.
Monitor order fulfillment, proactively resolve shipping delays, and collaborate with leadership to implement corrective actions.
Part identification in engineers machine breakdowns through unit specific files from technician terminology, function, and location and sometimes photos.
Track performance metrics and recommend improvements.
Pursue ongoing training and personal development.
Process all Credit Requests, & Return Authorization Requests from start to finish
Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests
Process credit card transactions upon Request from Customers
Email Customer's Past Due Invoices for Collection upon requests with list of Past due items
Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer's
Performs other duties and projects as assigned and required.
Requirements
High School Diploma or equivalent.
At least 4 years of experience in Customer Service, Sales, Marketing, Communications, Service, or a related field, OR a Bachelor's degree in a relevant discipline.
Excellent written and verbal communication skills across email, chat, and phone.
Ability to simplify complex information for customers.
Professional, confident, and trustworthy customer interactions.
Strong problem-solving skills, curiosity, and creativity.
Ability to build strong relationships internally and externally.
Comfortable working in ambiguous situations.
Experience with Oracle and Salesforce.
Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint).
Strong team player.
Bachelor's degree in Business, Marketing, Communication, or Industrial Engineering.
Quick learner, adaptable to new systems.
Experience with process improvement and lean manufacturing.
Strong organizational and time management skills.
Why Join Us
We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate
The compensation range for this position is $27-$32 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicle
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock options
Additional Information
Job Description:
Join our Team: Customer Service Representative - Aftermarket Parts
Chicago, IL - 100% On-Site
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Parts Team.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
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