Additional Information
Anticipated End Date:
2026-06-12
Position Title:
Pharmacy Tech II - CarelonRx Call Center
Job Description:
Pharmacy Technician II - CarelonRx Call Center
Hours: 12-8:30 pm EST
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member's health.
The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance.
The Pharmacy Technician II will be responsible for the interpretation and data entry of moderately complex prescriptions, prior authorization processing, and troubleshooting adjudication issues.
How you will make an impact:
Verifies member information and inputs data for the pharmacists.
Educates members about prescriptions and medication resources or assistance programs.
Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
Assists members with scheduling their preventive test/screenings and medication resources or assistance programs.
Makes outreach to members or providers to close care gaps and improve outcomes.
Minimum Requirements:
Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
Preferred Skills, Capabilities and Experiences:
Experience communicating with and supporting Medicare members preferred.
Call center experience with high call volumes preferred.
Experience in discussing medication adherence preferred.
Proficient in computer systems and multitasking preferred.
Patient care experience preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:
Non-Management Non-Exempt
Workshift:
2nd Shift (United States of America)
Job Family:
MED > Licensed/Registered Pharmacist/Pharmacy Technician
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health (anthem) · Atlanta, 740 W Peachtree St Nw, GA