Director, Product Operations (Remote)

Responsibilities

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement.
• Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing.
• Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews.
• Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs.
• Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence.
• Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews.
• Leading tooling and systems strategy for product m

Benefits

Additional Information

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization. This leader will drive cross-functional alignment, optimize product development processes, improve planning and governance, and enable product teams to operate efficiently at scale. The ideal candidate will bring a rare blend of strategic thinking, operational excellence, and cross-functional leadership to help scale how Availity's product organization operates. This person will have the opportunity to shape planning, prioritization, governance, and execution across a complex healthcare technology environment-driving clarity, speed, and alignment at scale. The strongest candidates will thrive in ambiguity, influence at the executive level, use data to improve decision-making, and build operating models that help teams deliver better product outcomes for the market. Sponsorship, in any form, is not available for this position. Location: Remote, US Why you want to work on this team: Passionate about shaping how product organizations operate, scale, prioritize, and execute, which provides broad influence across the business. Enjoys using data, process discipline, and stakeholder management to unlock better outcomes. If you are seeking mission driven work that is tied to real healthcare outcomes. To be qualified for this position you have: Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA preferred. 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions. 3+ years of people leadership experience managing high-performing teams. Strong understanding of product development methodologies including Agile, Scrum, and Lean practices. Proven experience implementing operational processes and scaling cross-functional organizations. Advanced analytical and problem-solving skills with experience using data visualization and reporting tools. Excellent communication, facilitation, and executive stakeholder management skills. Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms. Ability to balance strategic thinking with hands-on execution in a fast-paced environment. Experience supporting SaaS, technology, or digital product organizations. Familiarity with OKRs, product analytics, and customer feedback systems. Experience leading organizational change initiatives or PMO transformations. Strong financial, forecasting, and resource planning capabilities. You will set yourself apart with: Healthcare Technology and/or Technology experience Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities Ability to scale in a high-growth environment

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